The second session of FiCure's three-part webinar series related to occupational well-being is open to everyone interested in the topic, the webinar will be held on Tuesday, October 1, 2024, from 18 to 19. 

Challenging customer encounters are familiar to everyone who works in customer service, and they are the most common occupational health risk, right after the risks of musculoskeletal diseases. Such situations are psychologically stressful for customer service related personell.

In order to be able to cope with challenging customer service work without undue burden on oneself, a lot of different means of interaction and support are needed in the workplace.

Come along and listen to how you could prepare for challenging customer situations in advance, what are the most important aids when dealing with customers and how you could promote recovery from challenging situations. The lecture is given by a veterinarian, solution-oriented work supervisor and LUONTAISET TAIPUMUKSET™ coach Agata Makowiecka.

Webinar is in finnish. Participation in the webinar is free. Registration is personal and you will receive a Teams link to the webinar after registering. 

FiCure Oy

Webinar - Customer service knots and unraveling of them

FiCure organizes a three part series of work welfare related webinars. The first part is aimed to veterinarians and take place on thursday 4th of April 2024 at 18 o'clock. 

The topic of the webinar is "Becoming a better feedback provider". In everyday life, we often have to think with both customers and colleagues, how to give feedback so that the other person is not offended and how to learn to receive feedback? You will get a few tips from the lecture on how to develop your own feedback skills. The lecture, which is always topical, is given by a veterinarian, a solution-oriented supervisor and LUONTAISET TAIPUMUKSET™ -coach Agata Makowiecka.

Advance registration by 3rd of April 2024 by e-mail: info@ficure.fi. When registering, please state your name and profession. Registration is personal and you will receive a Teams link to the webinar in the reply email.

Welcome to the webinar!

Webinar - Customer service knots and unraveling of them

Webinar - Enhance your feedback skills